Returns and Refunds

1. Platform Disclaimer

Parts Up operates as a listing and advertising platform that enables sellers to advertise automotive parts and buyers to browse listings. We are NOT a party to any transaction between buyers and sellers.

Parts Up does not:

• Process, facilitate, or handle any payments between buyers and sellers
• Take custody of, inspect, or verify any parts listed on the platform
• Guarantee the accuracy, quality, condition, or fitment of any parts
• Mediate, arbitrate, or resolve disputes between buyers and sellers
• Provide customer support for transaction-related issues
• Enforce or verify seller return policies
• Offer any buyer protection programs or refund guarantees

2. Limitation of Liability

Parts Up is NOT responsible or liable for:

• Seller misrepresentation, fraud, or failure to deliver items
• Parts that are defective, damaged, incorrect, or not as described
• Disputes, disagreements, or conflicts between buyers and sellers
• Returns, refunds, or exchanges of any kind
• Any financial loss, damage, or injury resulting from transactions
• Seller failure to honor stated return or refund policies

By using this platform, you acknowledge and agree that Parts Up has no liability whatsoever for any aspect of transactions between buyers and sellers.

3. Buyer Responsibility

As a buyer, you are SOLELY responsible for:

• Due Diligence: Thoroughly inspecting listings, verifying part compatibility, and researching seller reputation before purchasing
• Direct Communication: Contacting sellers directly with any questions about parts, condition, fitment, or return policies
• Payment Arrangements: Negotiating and completing payment directly with the seller using a method you both agree upon
• Verification: Confirming seller contact details, business registration, and legitimacy before sending any payment
• Documentation: Keeping records of all communications, agreements, and transactions with sellers
• Risk Assessment: Understanding that you purchase at your own risk and Parts Up provides no guarantees or protections

4. Seller-Specific Policies

Each seller on Parts Up operates independently and sets their own policies regarding:

• Returns and refunds
• Payment methods accepted
• Shipping and delivery terms
• Warranties or guarantees (if any)
• Inspection periods

It is YOUR responsibility as a buyer to: Review and understand each seller's individual policies before making a purchase. Sellers have complete discretion to accept or reject return requests. Parts Up does not enforce seller policies.

5. General Return Guidance

If you wish to return an item, you must contact the seller directly. The general process typically involves:

1. Contacting the seller within their specified return timeframe (varies by seller)
2. Providing evidence of any defects or discrepancies (photos, documentation)
3. Negotiating return authorization directly with the seller
4. Arranging return shipping and tracking (costs depend on seller policy)
5. Awaiting seller inspection and their decision on refunds

Note: The above is general guidance only. Actual return procedures are determined solely by each individual seller. Some sellers may not accept returns at all.

6. Payment and Refunds

All payment arrangements are made directly between buyer and seller. Parts Up does not process, handle, or have access to any payments.

If a refund is agreed upon, it must be processed directly by the seller using whatever payment method was originally used. Parts Up cannot issue refunds, process chargebacks, or assist with payment disputes.

For payment disputes, you must work directly with the seller and/or your payment provider.

7. Consumer Rights

Your statutory consumer rights under UK law (Consumer Rights Act 2015) exist between you and the seller, NOT between you and Parts Up.

For issues regarding consumer protection, you should:

• Contact the seller directly to resolve the matter
• Seek advice from Citizens Advice or Trading Standards if needed
• Consider legal action against the seller if necessary

Parts Up is not the seller and has no liability under consumer protection laws.

8. Dispute Resolution

Parts Up does NOT mediate, arbitrate, or resolve disputes between buyers and sellers.

If you have a dispute with a seller regarding a transaction, return, or refund:

• Attempt to resolve the issue directly with the seller
• Keep detailed records of all communications
• Consider alternative dispute resolution services if available
• Seek legal advice if the matter cannot be resolved
• Report suspected fraud to Action Fraud (actionfraud.police.uk)

DO NOT contact Parts Up support for transaction disputes. We cannot and will not intervene.

9. Subscription Refunds

Seller subscription fees paid to Parts Up for platform listing services are non-refundable except as required by law. Subscriptions can be cancelled at any time and will remain active until the end of the current billing period.

10. Platform Support

Parts Up support is available ONLY for:

• Technical issues with the website or platform
• Seller subscription and billing questions
• Listing management and platform features
• Account access problems

We DO NOT provide support for:

• Transaction disputes or issues
• Returns, refunds, or exchanges
• Part quality, fitment, or condition concerns
• Payment problems between buyers and sellers
• Seller communication or response issues

For technical platform support only:
Email: support@partsup.co.uk

11. Recommendations

To minimize risk when purchasing parts through Parts Up:

• Always use secure payment methods with buyer protection (e.g., PayPal Goods & Services)
• Request detailed photos and information before purchasing
• Verify seller business registration and contact details
• Get return policies in writing before paying
• Inspect parts immediately upon receipt
• Document everything - photos, messages, receipts
• Be cautious of deals that seem too good to be true
• Meet in person for local pickups when possible